GDPR

Albergo Capanna D’oro
Lungomare Trieste, 122/124
33054 Lignano Sabbiadoro UD
Tel 043171240
Fax 043173816
Partita IVA 01408650305
E-Mail info@capannadoro.com
Sito Web http://www.capannadoro.com

Memeber: Camera di commercio di Udine nr. 172091 , on 19/02/1986
REA: 07/11/1985

With the entry into force of the EU Regulation (GDPR 2016/679), updated to July 2018, in order to use the services of the hotel, it is necessary to provide the informed consent to the data processing, where “informed” means to have read and understood this Complete Information on the processing of personal data.
At the time of Check-in you will be asked to sign the Reduced Information on the processing of personal data.

Here you can download the Complete Information on the processing of personal data – GDPR 2016 – 679 (pdf 86 KB)
Here you can download the Reduced Information on the processing of personal data (pdf 61 KB)
Here you can download the COVID19 INFORMATION (pdf 96 KB)
Here you can download the RELEASE FROM COVID-19 LIABILITY (pdf 81 KB)

 

Complete Information on the processing of personal data
Pursuant to the EU Regulation (GDPR 2016/679), updated to July 2018, concerning the protection of personal data

Processed Data
I Room number; II Check-in – Check-out Date; III First name; IV Last Name;
V Address; VI ZIP; VII City; VIII Country;
IX Place/Country of birth; X Date of birth; XI Type of Identity Document; XII Date of release of the Identity Document; XIII Number of the Identity Document;
XIV Possible Tourist Tax exemption for invalidity;
XV Telephone; XVI e-mail.

1. Purposes of data processing:

a) Acquisition and confirmation of the accommodation services booking, of any ancillary services, and to provide the requested services.
Since these data processing are necessary for the definition of the contractual agreement and for its subsequent implementation, the consent of the Customer is not required, except in case in which are given particular data, so-called sensitive.
In case of refusal to provide personal data, it will not be possible to confirm the reservation or to provide the requested services. The processing will cease at the Customer’s departure, but some personal data may or must continue to be processed for the purposes and with the methods indicated in the following points;

Meaning – The Customer must give the consent to process the I-VIII data, and XV-XVI data so that it is possible first to make the reservation and then to provide services such as tidying the room, assigning the table in the dining room and perform the restaurant service, charging any extras or services requested to the bar or at the reception.
If the Customer opposes the consent, it is not possible to make the reservation, nor to provide the services.

b) Fulfillment of the obligation foreseen by the “Public Security Laws” (Royal Decree Law No. 773, Article 109, 18.6.1931) which requires the Hotel to communicate to the Police Headquarters, for public security purposes, name and address of the clients staying in the Hotel, according to the procedures established by the Ministry of the Interior (Decree of 7 January 2013).
The provision of data is mandatory and does not require consent. In case of refusal to provide the requested data it will not be possible to host the Customer in the Hotel. The data acquired for this purpose are not stored, unless is given the consent for their storage, as foreseen in point d);

Meaning – The Customer must consent to process the I-XIV data so that the Public Security recording can be done.
If the Customer opposes the consent, the Law requires refusing the accommodation to the Customer.

c) Compliance with current administrative, accounting and tax obligations.
For these purposes, the processing is carried out without the need to acquire the consent of the Customer. The data are processed by the Hotel and by our representatives, and are communicated outside only in fulfillment of legal obligations. In case of refusal to provide the data necessary for the above-mentioned obligations, it will not be possible to provide the Customer with the requested services. The data acquired for these purposes are kept for the time provided for by the respective regulations (10 years, and even more in the case of tax assessments);

Meaning – The Customer must consent to process the I-VIII data, in addition to the data related to the payment method (bank, credit card, ATM, Certified e-mail – Identification Code, which will be provided at the time of payment) so that it is possible firstly to produce the receipt or invoice and, secondly, to proceed with the payment and – when necessary – the reimbursement.
If the Customer opposes the consent, the Law requires refusing the accommodation to the Customer.

d) Speed up the registration procedures in case of subsequent stays of the customer at our Hotel.
For this purpose, after obtaining the consent of the Customer, which is revocable at any time, the data will be stored for a maximum of 6 months, and will be used – for the purposes referred to in the previous points – when the Customer will be again guest of the Hotel;

Meaning – The Customer can give consent to store the data III-XIV so as not to repeat the registration procedure upon arrival in case of subsequent stays.
If the customer opposes the consent, he/she will have to repeat the registration procedure upon arrival in case of subsequent stays.

e) Carrying out of the function of receiving messages and phone calls addressed to the Customer during the stay.
For this purpose the Customer must give the consent, which can be revoked at any time. The processing will end at the customer’s departure.

Meaning – The Customer can give consent to receive visits, phone calls, messages from family members, friends, acquaintances.
WARNING: if the Customer opposes the consent, to anyone who tries to contact the Customer, in any way, through the Hotel, for any reason – including futile reasons like knowing if a family member, also a guest of the hotel, is in the room – will be communicated that “Pursuant to EU Regulation GDPR 2016/679, it is not possible to provide the requested information, or disclose whether the Customer is or is not a guest of the Hotel”. In case of emergency, the interlocutor will be instructed to contact the competent Police Headquarters or Embassy.

f) Sending promotional messages and updates on rates and offers.
For this purpose, upon acquisition of the Customer’s consent, the data will be kept for a maximum of 5 years, and will not be disclosed to third parties. The customer can revoke the consent at any time;

Meaning – The Customer can give consent to keep the III-VIII data, and the XV-XVI data, to receive Christmas greetings, the new price list, updates on offers. The number of messages that the Customer receives during the year does not exceed 6.
If the Customer opposes the consent, he/she will not receive any sort of communication, and will have to personally make an express request to the Hotel.

g) Protection of people, property and company assets through a video surveillance system of some areas of the Hotel, identified by appropriate signs.
This purpose does not require the consent of the customer, as it pursues the legitimate interest of the Hotel to protect people and property with respect to possible attacks, thefts, robberies, damage, acts of vandalism and, for purposes of fire prevention and safety of work. The recorded images are deleted after 48 hours, except for holidays or other days of Hotel closure, and in any case not later than 1 week. The images are not disclosed to third parties, except in cases where it is necessary to adhere to a specific investigation request by the judicial authorities.

Meaning – The hotel has a video surveillance system.
If the Customer opposes the consent, he or she shall not and can not access the property that is legitimately monitored by video surveillance.

2. Data controller: Albergo Capanna d’Oro s.r.l., Via Lungomare Trieste 122/124 – 33054 Lignano Sabbiadoro (UD) – Italia; Telephone 0431 71240 – Fax 0431 73816 – e-mail: info@capannadoro.com; PEC: capannadoro@pecitaliana.it

Meaning – This is the legal person responsible for the data processing to which the Customer must address for explanations, information and to assert his/her rights.

3. Data Provision: The provision of data is necessary to provide the requested service; the refusal implies the impossibility of carrying out the service itself.

Meaning – Before processing the data, the Customer must provide the data to the Hotel.
If the Customer opposes the data provision, it is not possible to make the reservation, nor to provide the services.

4. Processing methods: Paper, computerized or telematic tools, and methods with adequate security measures to grant security and confidentiality.
The data will be kept for all the time necessary to fulfill the accounting and tax requirements.

Meaning – These are the ways in which the data are processed, i.e. reservations or information sent on paper, paper invoices, reservations or information sent via e-mail or web, Public Security recording on PC and telematic sending to the Police Headquarters.
If the Customer opposes the processing methods, it is not possible to make the reservation, nor to provide the services.

5. Communication and disclosure of data: data from I) to IV) will be disclosed to the hotel staff for the performance of their duties, in compliance with point 1. Purposes of data processing, Paragraph a) provide the requested services; opposing to such disclosure results in the impossibility of carrying out the service.
Data from I) to XIV) will be disclosed to all natural and legal persons in cases where the communication is necessary for the fulfillment of point 1. Purposes of data processing, Paragraphs b) Compliance with the “Public Security Laws” (Royal Decree Law No. 773, Article 109, 18.6.1931) and c) Compliance with administrative, accounting and tax obligations; in particular: as for their specific competence, to public administrations, for the performance of institutional functions, to banks, to subjects specialized in the management of information systems and / or payment systems, to subjects carrying out transportation or delivery services, to consulting studio and law firms (in case of disputes). Opposing to such disclosure results in the impossibility of carrying out the service.

Meaning – I-IV data must be disclosed internally to the staff in charge of providing services such as tidying the room, assigning the table in the dining room and performing the restaurant service, charging any extras or services required at the bar or the reception; and I-XIV data must be disclosed externally to the Authorities in charge to fulfill legal obligations, or simply to the carrier in charge of delivering to the customer’s home address any object forgotten in the hotel.
If the Customer opposes this communication and disclosure of data, it is not possible to make the reservation, nor to provide the services.

6. Rights: At any time the Data Subject may exercise the rights pursuant to Articles 15-22 of EU Regulation No. 2016/679. These rights include: the right of access and rectification, or cancellation or limitation or opposition to the processing, in addition to the right to data portability, if and as applicable (articles 15 to 22 of EU Regulation No. 679 of 2016). The Data Subject may also lodge a complaint with the supervisory authority, in accordance with the procedures established by the current legislation. For any further information, and to assert the rights recognized by the European Regulation, you can contact: Albergo Capanna d’Oro s.r.l., Via Lungomare Trieste 122/124 – 33054 Lignano Sabbiadoro (UD) – Italy; Telephone 0431 71240 – Fax 0431 73816 – e-mail: info@capannadoro.com; Certified e-mail: capannadoro@pecitaliana.it

Meaning – The Data Subject (You) has rights that can be exercised at any time. By way of example: knowing if the Hotel is in possession of your data, to modify or cancel them, to limit the data processing, or opposing to the data processing. The Data Subject (You) is also entitled to lodge complaints to the competent authorities.

7. Lawfulness of processing: The lawfulness of processing is given by the specific contractual relationship established and by the specific free and informed consent of the interested party.

Meaning – The data can be processed only if their treatment is lawful, and the legitimacy of the treatment – called Lawfulness of processing – is regulated by Article 6 of GDPR:
1. Processing shall be lawful only if and to the extent that at least one of the following applies:
a) The Data Subject has given consent to the processing of his or her personal data for one or more specific purposes;
b) The processing is necessary for the performance of a contract (hotel reservation) to which the Data Subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
c) The processing is necessary for compliance with a legal obligation (Public Security recording, payments/refunds) to which the Controller is subject;

For the customer convenience, this Information on the processing of personal data is translated into German (German full text: https://dsgvo-gesetz.de/) and English (English full text: https://gdpr-info.eu/). In case of difficulty of interpretation, or in case of dispute, the Italian language version will prevail.

 

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Information note under art. 13 and 122 Italian Act of Government n. 196/2003 (Safety and privacy in the processing of personal data), of General Measure of the Italian Data Protection Authority of the 8th May 2014.

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